Dispatch Professional

This dispatch position works in a high-energy, fast-paced environment and requires excellent customer service skills, sound judgment, resourcefulness, and the ability to work independently and as part of a team. This is a remote position.

Job requirements:

• Highly motivated, outgoing and energetic with a professional demeanor
• Self-starter
• Comfortable learning and using multiple software tools
• Customer-oriented and empathetic toward drivers
• Ability to build rapport by phone, email, and SMS messaging
• Highly organized and detail oriented
• Ability to work under pressure and deadlines
• Ability to deal with upset customers or drivers when necessary
• Have problem solving skills and the ability to adapt to ever changing situations
• Ability to think on your feet when a transport goes sideways
• Ability to multitask
• Willingness to learn
• Ability to accept constructive feedback
• Strong written and verbal communication skills
• Good math skills

Essential duties include but are not limited to:

• This position is Monday – Friday 8am-5pm Mountain Standard Time
• Communicate with customers, quote rates, and provide up to date information regarding loads.
• Coordinate loading and unloading arrangements with drivers and customers.
• Input orders efficiently and accurately – attention to detail is crucial.
• Negotiate freight rates and terms with carriers
• Vet new carrier partners; Review FMCSA ratings, confirm insurance
• Monitor driver progress from pick up to delivery
• Dispatch freight daily by phone and operating systems
• Willing to work weekends as needed (currently this is very rare)

Compensation and benefits:

• Salary – DOE
• Health and Dental insurance (company contributes to health insurance premium)
• Optical plan (in-house $360 reimbursement per year)
• Retirement plans with employer contributions (up to 3%)
• Paid vacation
• Paid holidays